We take 1-3 business days to process orders. Note that during times of high volume ordering, there may be a delay in processing. We will always let you know beforehand if there will be a delay with your order.

Business days are Monday - Friday and do not include USA national holidays!

Once your order ships, you will receive an email with your tracking number.

Information about shipping is located here.

We ship from Washington, DC USA.

At this time, Koyvoca products can be bought ONLY on Koyvoca.com. Koyvoca is not available on any online reseller shops or in brick and mortar stores.

We no longer ship to international addresses outside of Canada. Please be aware that if you use a third party shipping company, we will not be responsible for lost or damaged items.

We accept all major credit cards, Apple Pay, and PayPal.

Please make sure that the address associated with your PayPal account is up-to-date, as we will not be responsible for packages sent to the wrong address. 

Regrettably, we do not accept eChecks on PayPal. 

Due to the nature of the products we sell, all sales are final.

In the event that we have made a mistake on your order, please contact us via the Contact page. 

Please read our Refunds/Exchanges Policy page for more information.

Due to the variability of when an order will be filled, there is no option to cancel an order at this time.

We would love to speak with you! Email us at hello [at] koyvoca.com or use our form to ask us any questions or give us your suggestions for future products. 

We are happy that you are taking interest in our company, but we are not accepting applications for our influencer program. 

We are not accepting applications for sponsorships.

Absolutely not! All of our products are tested on our human guinea pigs.